Frequently asked questions - Homegyms

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Frequently Asked Questions

Have questions about the ordering and payment process or device shipping? Chances are you'll find the answers below in our frequently asked questions. Is your question not there? Feel free to contact us via the contact page.

Ordering

On our website we have created a filter regarding usage weight. Select the filter for your weight and based on that you can make a selection.

If you would like to come see any of the fitness equipment, please contact us at info@homegym.nl or 085-0013290. We will then schedule an appointment with you to view the equipment.

On the website we have the following payment options: iDeal, ING Home'Pay, Paypal or In3.

Prefer not to pay for your purchase in one lump sum? Then use in3: the only spread payment method with 0% interest. You pay the purchase amount in three instalments without additional costs. This way you can buy your favorite product within your budget. The minimum order amount is €100 and the maximum order amount is €3,000.

Prior to payment, in3 does a super-fast data check. In the unlikely event that your payment request is not authorized, you can contact in3 or choose another payment method. Want more information about in3? Then visit: www.payin3.nl. Please note In3 only works for individuals. Ask about terms and conditions for business rentals.

How it works.
If you choose in3 you pay the full amount in three equal parts within 60 days. On the day of your order you pay the first part via iDeal and your purchase is shipped. 30 days later you pay the second part and another 30 days later the third part. This way you don't have to make a big expense all at once. You will receive an email as soon as you need to make a new payment. How convenient!

1. Choose & check:
Choose in3 at checkout, the system does a super fast data check.

2. 1st payment & shipping:
You make your first payment immediately and the order is shipped.

3. 2nd & 3rd payment:
Within 30 days make the second payment and within 60 days make the third payment.

Once you have placed an order, you will receive a confirmation via your email. As soon as we have your device ready, one of our colleagues will send you a delivery date via e-mail. One day in advance we will send you a time slot.

You can cancel your order up to 2 days before the delivery date. A handling fee of 25 euros will be charged. Within 2 days before the delivery date the full delivery costs will be charged. Within 1 day before the delivery date the cancellation is no longer possible. The remaining amount will be refunded to your account within 5 business days. Please note, for orders done through Paypal we deduct incurred transaction fees.

Would you like to cancel and return your order after receiving it? You can do so without giving reasons and you have 14 days to do so. See our page on Returns.

No problem! After receiving your order, you have 14 days to return the device in question to us in its original condition. Once we have received your return in good order, you can expect your money back (excluding the original shipping and installation costs) within the same 14 days. Read more on the Returns page.

Stock

Is the device you are looking for not listed? We may have something suitable for your situation, give us a call at 085-0013290 or send us an email info@homegym.nl.

Product availability/stock can be found on the product page. Some products are "Available via back order." This means we will put you on the waiting list and you will receive a message from us when we can deliver the device to you again.

You can use our reservation list. This will automatically notify you when the device is back in stock.

Shipping & delivery

If you order today, your order will generally be delivered to you within 5 business days. If the delivery time of a device is different, this is indicated on the product page or we will contact you. If you order over the weekend, your order will not be processed until Monday. Once we have your device ready, one of our colleagues will send you a delivery date via email. One day in advance we will send you a time slot.

That depends on the shipping option you choose. If you don't mind putting your devices in place and together yourself, then shipping will cost between €49 excluding VAT for one device and €149 for 6 or more devices.

If you want us to come and install the devices for you, this will cost €198 regardless of how many devices you ordered, so €49 for delivery and €149 for installation. More information on the different delivery options can be found on the shipping and delivery page.

If you want us to come install the appliances you order at your home, you should choose the shipping option "Delivery & Installation. If you choose shipping only, you will have to assemble the devices yourself. You can find more information about the different delivery options on the shipping and delivery page.

No, unfortunately that is not possible. If you choose the shipping option 'delivery & installation', we will assemble all devices of your order for you. It is not possible to select.

You can! At the end of the ordering process, you can choose whether you want your equipment shipped only so you can assemble it yourself, or if you want us to come and install your home gym at your place with our team. Assembling the equipment yourself is a good option if you want to save installation costs.

Should you find any damage to the device upon delivery, always let us know immediately. That way we avoid discussions about when the damage occurred.

Equipment

Our expertise is in cardio equipment but we also sell strength equipment. In the cardio area, we have treadmills, exercise bikes, recumbent bikes, cross-trainers, steppers and spinning bikes.

Do you have a question about your appliance? We have an online manual for almost all of our appliances. If you still cannot find the answer, our customer service will be happy to help you!

We can provide excellent help with that too! Take a look at the website of our sister company Fitnessapparatuur.nl or let us know what you need and what for at info@fitnessapparatuur.nl. We'll be happy to help!

You can! Take a look at the website of our sister company Rental.fitness or send an email to info@rental.fitness if you prefer to rent a full home gym instead of buying one. We'll be happy to help you out!

No problem! We also supply fitness equipment for the B2B market. Take a look at the website of our sister company Fitnessapparatuur.nl or let us know what you need and for what at info@fitnessapparatuur.nl. We'll be happy to help you out!

All equipment offered is 2nd hand unless otherwise stated. This equipment comes to us from rental but has been fully serviced.